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MiiTel Support

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MiiTel Call Center

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MiiTel services

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  1. MiiTel Support
  2. MiiTel Phone
  3. FAQ

FAQ

  • FAQ: Calls
  • FAQ: Incoming calls and outgoing calls
  • FAQ: Login
  • FAQ: Call history
  • FAQ: Contacts
  • FAQ: Other integration services
  • FAQ: Salesforce integration

FAQ: Calls

  • During a call, “Your microphone is not responding. Please check its connection” appears
  • The voice breaks up during a call
  • Calls are disturbed by unexpected noise
  • The other person cannot hear you or the volume of your voice is low
  • I cannot hear the other person during the call
See all 10 articles

FAQ: Incoming calls and outgoing calls

  • The audio file is not playing properly
  • I cannot make calls to the other person
  • It takes more time than usual to make calls
  • I cannot receive calls or my phone is not ringing
  • I'm not receiving notifications of incoming calls
See all 9 articles

FAQ: Login

  • "You have exceeded the number of sessions allowed on one computer at a time." is displayed
  • I cannot log in to MiiTel or I get logged out automatically after logging in

FAQ: Call history

  • Hearing sound interruptions when listening to a recording of the call
  • I hear only one audio when playing the recording of the calls
  • Cannot find the call history
  • Unable to download audio file of call history

FAQ: Contacts

  • Cannot import the CSV file into Contacts

FAQ: Other integration services

  • I cannot receive missed call notifications on Slack

FAQ: Salesforce integration

  • How to change the Salesforce ID for Salesforce integration
  • Can you integrate multiple Salesforce organizations into MiiTel?
  • Can't integrate Salesforce's contact information into Contacts in MiiTel Analytics
  • Activity history is not registered on Salesforce
  • MiiTel Phone is not displayed on Salesforce
See all 7 articles
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