You can set up the queue to allow a specific operator to receive calls. However, if that operator is away from their desk (has finished work) and left their status as Available, other operators may not be able to receive calls. To avoid this problem, managers can log out this user remotely so that other available operators can receive phone calls.

1. Visit 

   https://account.miitel.jp/v1/signin

    and log in to MiiTel Analytics.

2. Click Open MiiTel Call Center.
3. Click the status of the operator you want to log out.
4. Click Log out this user. (You can only log out operators whose status is Available.)

1. The operator's status will become Offline.