The Seat Map screen displays the working status of each user based on their actual seating arrangement. You can also create different seat maps for each department or each day of the week.

Display a seat map

1. Log in to MiiTel Analytics and click Open MiiTel Call Center.
2. Click the Seat map tab.
3. Click the current seat map name displayed in the top right corner of the screen.
4. Select the seat map you want to display.

Create a seat map

1. Log in to MiiTel Analytics and click Open MiiTel Call Center.
2. Click the Seat map tab.
3. Click Create a seat map or click the seat map name located on the top left and click Create a seat map.
4. Set the following fields.

Name: Enter the seat map name.

Number of seats: Enter the number of seats you want to display on the seat map.

1. Click Add.
2. Click the icon located on the top right of the seat.

1. Select the user you want to assign to the seat and click Change.

1. Use the editing tool to move the seats or add a new area to organize the seats.

1. Click Save, located on the top right.

Delete a seat map

1. Log in to MiiTel Analytics and click Open MiiTel Call Center.
2. Click the Seat map tab.
3. Click the current seat map name displayed in the top right corner of the screen, and then select the seat map you want to delete.
4. Click Edit > Edit or Delete.
5. Click Delete seat map.
6. Click Delete.

Share a seat map

You can easily share a seat map by creating a share URL.

1. Log in to MiiTel Phone Analytics, and in the upper-right corner of the screen, click Open MiiTel Call Center.
2. Click the Seat map tab.
3. Click Share.
4. Click Copy to clipboard.
5. Share the copied URL via email or an internal chat tool, etc.