Only users who have permission can access MiiTel Call Center (Real-time monitor, Seat map). Also, only users with administrative privileges for MiiTel Call Center can change the settings for this feature.
Permissions or subscriptions required
- To use this feature, you would need to subscribe to a separate contract. For more details, please contact your sales representative or customer success.
Set permissions to use MiiTel Call Center
- Open MiiTel Admin.
- Click User > User List.
- Click
for the user you will allow using MiiTel Call Center > Edit.
- On MiiTel Call Center, check the required permissions. (To the administrators for MiiTel Call Center, check both the Enable and Call center administrative privileges.)
- Click Save.