You can restrict access to call history so that only specific users can view and search it.
Access restrictions can be set by phone number or by team.

Separately from the groups used for incoming calls and other purposes, you can set up "teams" to restrict access to call history by team. You can view your own call history and the call history of team members who belong to the same team as you. This is useful when you want to apply access restrictions on a basis other than outbound phone numbers.

To set access restrictions by phone number, see "Restrict access to call history by phone number."

Create a team

First, create a team using the following steps.

1. Access MiiTel Admin.
2. Click Users > Team.
3. Click Create team.
4. Enter a team name in Team name.
5. In Select users, select the users you want to assign to the team, and click Add.
6. Click Save.

Create multiple teams at once

Use a CSV file to create multiple teams and register users to teams.

First, download the template CSV file for creating teams.

1. Access MiiTel Admin.
2. Click Users > Team.
3. Click the Bulk create tab.
4. Click Register multiple teams.
5. Enter the required number of rows in "Number of rows."
6. Click Create & download to download the CSV file.

Next, prepare the CSV file and upload it in MiiTel Admin.

1. Enter the following in the downloaded CSV file:
   Login ID: Enter the login ID of the MiiTel user
   Team name: Enter the name of the team the user will belong to (up to 50 characters)
   Main / Sub: Enter "main" or "sub" (you can also enter "main" or "sub"; for details on main and sub teams, see NOTE)

1. Save the CSV file.
2. Access MiiTel Admin.
3. Click Users > Team.
4. Click the Bulk create tab.
5. Click Register multiple teams.
6. Click Select a file.
7. Select the file and click Upload.

  NOTE

•   If the CSV file contains values that cannot be registered, you can check the rows with errors in the "Error count" column.

•   Click Details to view the registered content and the error details.

Edit a team

You can edit a team later using the following steps.

1. Access MiiTel Admin.
2. Click Users > Team.
3. Click the for the team you want to edit > Edit.
4. After editing, click Save.

Update multiple teams at once

You can update information in bulk by team or by user.

Assign a team from the user list

You can also select a user and assign the team they belong to.

1. Access MiiTel Admin.
2. Click Users > Team.
3. Click the Assign to user tab.
4. Click the for the user you want to assign a team to > Edit.
5. In Select team, select the team you want the user to belong to, and click Add.
6. To have the user belong to multiple teams, select the team you want to be the main team.
7. Click Save.

Set access restriction by team for each user

1. Access MiiTel Admin.
2. Click Users > Users.
3. Click the   for the target user, then click Edit.
4. Under Call history browsing control > View permissions by teams, select "Own team only." 
5. Click Save.

What is restricted

This setting restricts the following:

• Call history: Only call history you are permitted to view is displayed
• Call history list: Only call history you are permitted to view is displayed
• Full-text search: Only call history you are permitted to view is displayed
• MiiTel Phone: Only call history you are permitted to view is displayed

Change the team linked to call history

You can move call history that belongs to a team to a different team.

1. Go to https://account.miitel.jp/v1/signin and log in to MiiTel Phone Analytics with a user who has administrator privileges.
2. In MiiTel Analytics, click Call history.
3. Select the call history you want to move to a different team.
4. Click Actions > Move team.
5. Select the destination team and click Move.

You can also move multiple call histories to a different team at once.

1. On the call history list screen, click the in the upper right > Move call histories to a new team.
2. Specify the conditions for the call history you want to move and select the destination team.
3. Click Confirm.
4. A confirmation screen appears. After reviewing the content, click Reserve changes.
5. A message appears indicating that the change has been reserved. Click Close.

Delete a team

1. Access MiiTel Admin.
2. Click Users > Team.
3. Click the   for the target team, then click Delete.
4. Click Delete on the confirmation screen.