Tags are one of the key features to maximizing the value of MiiTel. By registering tags for each call history, you can easily search for calls to review or improve, and identify the best time slots to reach your contacts.

In this article, you will learn the core concepts of tag design and explore specific examples to help you analyze your outbound call performance effectively.

What are Tags

Tags allow you to label each call based on its "type and content".

You can then filter and view Dashboard data by specific tag items.

Tag design strategy

Design Tag items to add analysis perspectives other than "Call duration" and "Call Type" that can be filtered by default on the Dashboard.

Tag examples

<For Outbound Calls (Sales, etc.) >

• Call results (Appointment made, Failed, Nurturing, Person in Charge Absent, etc.)

  • Use case: When you want to compare scores between each tags.

• CRM Phases (Stages used in Salesforce, etc.)

  • Use case: When you want to visualize progress for each member.

• Lead Details (Lead source, company size, or business category)

  • Use case: When you want to identify time slots with high connection rates.

< For Inbound Calls (Customer Support, etc.) >

• Product Categories (tags for Product A, B, C, D, etc.)

  • Use case: When you want to visualize trends in inquiries.

• Nature of Inquiry (tags such as Support, Complaint, Escalation, etc.)

  • Use case: When you want to analyze response quality each member or trends by inquiry type.

How to Create Tags

Go to MiiTel Admin > Tags > Basic settings to configure your settings. 

For more details, please visit How to create the Tags.