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Thank you for using MiiTel, this is MiiTel Support Hirose.

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The challenges of remote work: "Environmental maintenance"

In order to introduce remote work, where employees work without coming to the office, you need to set up the environment. This article will guide you through the four concerns that arise when using MiiTel to build a remote work environment and our recommendations on how to resolve them.

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• Network environment is difficult to maintain
• Ensure security
• Incoming calls to a representative phone number
• Prepare your headset

1. Difficult to prepare network environment

Recommendation: Use MiiTel Phone Mobile

If you work remotely from home, you will need to set up a network environment in your home. It's a great way to make sure you're getting the most out of your mobile phone. 360031351351" target="_blank" rel="noopener">recommended network environment for stable calls may be difficult to set up immediately.

That's where MiiTel Phone Mobile, a smartphone application, comes in, allowing you to make calls using your smartphone's mobile connection without going through your home Internet connection.
MiiTel Phone Mobile allows you to make and receive outside calls and internal calls just like the MiiTel Phone you use on your PC.

If you are unable to set up a network environment, you can try calling using MiiTel Phone Mobile.

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For more information on MiiTel Phone Mobile, including download and operating environment, please visit Set up MiiTel on your smartphone.

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2. Ensure security

idea: use VPN and MiiTel's IP address restriction feature

In order to secure MiiTel from remote work locations, you can use a combination of VPN (Virtual Private Network) connection and IP address restriction.

By registering the global IP address of your VPN server to MiiTel and using MiiTel via VPN, you can make calls using MiiTel with the same security as accessing from within your company.

Reference: Configure an IP address to connect to

"I'm considering using a VPN so that I can use not only MiiTel but also other internal systems from outside the company with security, but it takes time to arrange and I can't introduce a remote work system right away. If you are worried about this, you can use a managed service such as AWS VPN. By using such a service, you can quickly build a secure environment.

3. Incoming calls to a representative phone number

Recommended: Call Forwarding to MiiTel Phone Number

When you are asked to refrain from leaving the office, there may be times when you have to come to the office to receive calls to the main phone number or to the contact person. By forwarding incoming calls to your current phone number to MiiTel's phone number, you can use MiiTel to answer calls from home.

To forward calls to your existing phone number to MiiTel, you will need to set up a forwarding service with your current carrier.
Reference: Voice Warp ( NTT East, NTT West )

After setting up call forwarding, you will be able to use MiiTel to answer incoming calls. If you need assistance with configuration, adding users, phone numbers, or corporate IDs, please feel free to contact MiiTel Support for assistance.

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4. Prepare your headset

Recommended: Binaural headset with noise canceling USB connection

MiiTel recommends a binaural headset with noise canceling USB connection (wired type) for calls for the following reasons

MiiTel recommends a noise-canceling, USB-connected (wired), dual-ear headset.

• Earphone microphones and PC built-in microphones have a tendency to pick up surrounding sounds

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• Earphones and headsets with a Bluetooth connection (wireless connection) are susceptible to interference from electromagnetic waves generated by surrounding Wi-Fi, home appliances such as microwave ovens, and fixed-line telephone handsets

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• Wired earphones and headsets are less prone to audio degradation and latency than wireless earphones and headsets

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• MiiTel records the customer and operator sides separately (stereo recording) to make it easier to check the recorded voice

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Reference: Noise-canceling USB-connected headset

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Remote working with MiiTel !

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Remote your calls with MiiTel. Use MiiTel to build and promote your remote work environment!

We hope MiiTel will help you resolve your concerns and issues when building a remote work environment.

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If you have any questions or concerns, please feel free to contact us at MiiTel Support. Please feel free to contact us at

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