You can set up an external web application to open when you place a call, either by clicking a button on the screen or automatically. If the web application's search results page uses a URL with a specific pattern, setting the phone number merge field also lets you search for customers whose registered phone number matches the number you're calling.
Permissions or subscriptions required
- Administrator privileges are required to configure this.
NOTE
- This setting applies to users under the Company ID for which it was configured.
- This setting is only available on MiiTel Phone Web, MiiTel Phone Desktop, and MiiTel Phone Chrome Extension only.
- To use this feature, follow the steps below to allow pop-ups and redirects in Google Chrome.
1. Go to "chrome://settings/content/all".
2. Under "miitel.jp", click ▶ > and under "<CompanyID>.miitel.jp", click ▶
3. Set "Pop-ups and redirects" to Allow
Setup steps
- Go to MiiTel Admin.
- Click Call settings > MiiTel Phone settings.
- If you want the page you specify to open automatically when you place a call, select Open automatically when dialing. If you'd rather open the page manually by clicking a button on the MiiTel Phone screen, leave this unchecked.
- Enter the URL of the page you want to display when placing a call.
- If the URL you set in step 4 is a phone number search results page for the web application, replace the phone number portion of the URL with
PHONE_NUMBERorPHONE_NUMBER_WITH_HYPHEN. (You can also make this replacement by clicking Phone number from the merge fields. For kintone and HubSpot setup examples, see the setup examples further down this page.) - Click Save.
IMPORTANT
- After configuring this, refresh or restart MiiTel Phone while you're logged in.
- After configuring this, if the page at the specified URL doesn't appear, your browser may be blocking pop-ups. If an icon like the one shown below appears at the right end of MiiTel Phone's address bar, click it and select "Always allow pop-ups and redirects".
- If you leave Open automatically when dialing unchecked, you can open the specified page by clicking Open new page on the MiiTel Phone screen when placing a call.
Setup examples
kintone setup example
To search for the outgoing number without hyphens within a specific app:
https://【your kintone domain】.cybozu.com/k/search?keyword=<PHONE_NUMBER>&app=【target app number】To search for the outgoing number with hyphens within a specific app:
https://【your kintone domain】.cybozu.com/k/search?keyword=<PHONE_NUMBER_WITH_HYPHEN>&app=【target app number】To search for the outgoing number without hyphens across all of kintone:
https://【your kintone domain】.cybozu.com/k/search?keyword=<PHONE_NUMBER>To search for the outgoing number with hyphens across all of kintone:
https://【your kintone domain】.cybozu.com/k/search?keyword=<PHONE_NUMBER_WITH_HYPHEN>
HubSpot setup example
To search for the outgoing number without hyphens:
https://app.hubspot.com/contacts/【your HubSpot ID】/contacts/list/view/all/?query=<PHONE_NUMBER>To search for the outgoing number with hyphens:
https://app.hubspot.com/contacts/【your HubSpot ID】/contacts/list/view/all/?query=<PHONE_NUMBER_WITH_HYPHEN>
Microsoft Dynamics 365 setup example
To search for the outgoing number without hyphens:
https://【Company ID】.dynamics.com/main.aspx?appid=【your Microsoft Dynamics 365 ID】&pagetype=search&searchText=<PHONE_NUMBER>&searchType=1To search for the outgoing number with hyphens:
https://【Company ID】.dynamics.com/main.aspx?appid=【your Microsoft Dynamics 365 ID】&pagetype=search&searchText=<PHONE_NUMBER_WITH_HYPHEN>&searchType=1