Scan to Call is a feature that allows the caller to read the QR code to make a phone call to MiiTel from the web browser. Phone calls made by this feature will not be charged.

Users can make phone calls easily since they just need to scan the QR code, and they don't need to spend time entering the phone number. 

This feature can be used by attaching the QR code to event posters, advertisements, company front desks, etc.

Create a QR code

1. Visit https://account.miitel.jp/v1/signin and log in to MiiTel Analytics.

2. Click Open MiiTel Admin on the top right of the page.

3. Click Call Settings > Scan to Call.
4. Click Create QR Code.
5. Set the following fields.

1QR code name: Enter the name of the QR code.

2Google Analytics measurement ID: If you want to check the number of visits, outgoing calls, and calls using Google Analytics 4, set the measurement ID.

3Screen viewed by customers: Set the following tabs.

• Waiting
• End of the call
• Disconnected

4Title: Set the page title displayed after the user reads the QR code.

5Message: Enter the message displayed after the user reads the QR code.

6Input fields for customers: If you want the user to enter something before the start of the call, set the input field by clicking Add an item.

• Name: Set the title of the input field.
• Format: Select the format of the input field.
• Initial text (not entered): Set the initial text displayed before the field is entered.
• Required / Optional: Set whether entering the field is required or optional.

7Message: Enter the message displayed after the end of the call.

8Message:Enter the message displayed after the call gets disconnected.

After the user reads the QR code, the web browser will open on the smartphone. Users can also use the keypad for IVR during the call.

Set up the incoming call filter and incoming call rule for Scan to Call

After you create a QR code, the circuit for Scan to Call calls will be generated. You can change the circuit name from the settings screen.

You can also set the incoming call filter and incoming call rule for the circuit. For details about the settings, check the following pages.

• Set up the incoming call rule
• Set up the incoming call filter

Check the incoming calls made by Scan to Call

If you receive a phone call with Scan to Call, the caller details will be displayed as Scan to Call. You can also check the caller details on the Call details tab in wide mode.

In the call history, calls made by Scan to Call will be displayed as below.

In the call history list, you can check the caller details from Operation > Scan to Call details.

Ref: Setting example for measuring the number of visits, outgoing calls, and calls using Google Analytics 4

Below is a setting example for measuring the number of visits, outgoing calls, and calls using Google Analytics 4.

1. From the left menu in Google Analytics, click Variables.
2. You will create a new exploration on Google Analytics.
3. Set all of the following.

Variables

• Exploration name: Enter the title of the exploration.
• Period: Set the period.
• Dimensions: Set Page title and Event name.
• Metrics: Set Event count.

Settings

• Technique: Set Free form.
• Visualization: Set Table.
• Rows: Drag and drop Page title from Variables.

• Columns: Drag and drop Event name from Variables.
• Values: Drag and drop Event count from Variables.
• Filters: Set Event name matches for the conditions and enter the following text:
  start|visit|connected

After you have completed the settings, the overall data will be displayed.

(start is the number of outgoing calls, visit is the number of visits, and connected is the number of calls.)