Incoming call filter is a feature to set the period for MiiTel to activate the specified incoming call rule. Before you can set the filter, you would need to complete the incoming call rule settings.

Create a filter

1. Visit https://account.miitel.jp/v1/signin and log in to MiiTel Analytics.

2. Click Open MiiTel Admin on the top right of the page.

3. Click Incoming > Incoming Call Filter
4. The list of incoming call filters will be displayed.
5. Click Add new incoming call filter.

1. After you set all of the following fields, click Save.

1Phone number: Set the phone number you want MiiTel to apply the filter.

2Year: Set the year you want MiiTel to apply the filter (You can select multiple years. If not selected, the filter will apply for every year).

3Month: Set the month you want MiiTel to apply the filter (You can select multiple months. If not selected, the filter will apply for every month).

4Day: Set the day of the month you want MiiTel to apply the filter (You can select multiple days. If not selected, the filter will be applied every day).

5Day of week: Set the day of the week you want MiiTel to apply the filter (You can select multiple days. If not selected, the filter will apply for every day of the week).

If you want to overlap the months or years for the filter (e.g. December 31st - January 3rd), you will need to create two different filters for both month and year.

6Apply on holidays: If checked, the incoming call rules will be applied to holidays. To see the list of holidays, go to Incoming call > Holiday list.

7Starting time: Select or enter the starting time of the filter.

8Finishing time: Select or enter the finishing time of the filter.

9Call settings: Select the phone number list you have created. MiiTel will apply the filter for incoming calls made from the phone numbers in this list.

10Incoming call rule: Set the incoming call rule you want MiiTel to apply the filter.

Examples

Example #1: Apply to all cases

To create a rule that applies to all conditions (applies to all days, days of the week, holidays/weekdays, or all times of the day), save the rule without entering any of the categories except the phone number and incoming call rules.

1Set the phone number or circuit title you want MiiTel to apply the filter.

2Set the incoming call rule you want MiiTel to apply to the filter.

Example #2: Sales team will be available for calls from Monday - Friday, 9 am - 5:59 pm

Please refer to the picture below and set the incoming call rule, starting time, and finishing time.

1Set the phone number or circuit title you want MiiTel to apply the filter.

2Set the day of the week you want MiiTel to apply the filter.

3Select or enter the starting time of the filter.

4Select or enter the finishing time of the filter.

5Set the incoming call rule you want MiiTel to apply the filter.

Example #3: For weekends and holidays, the caller will hear the voice message then the call will be disconnected

Please refer to the picture below and set the incoming call rule and the day of the week.

1Set the phone number or circuit title you want MiiTel to apply the filter.

2Set the day of the week you want MiiTel to apply the filter

3Check here if you want MiiTel to apply the filter on holidays.

4Select or enter the starting time of the filter.

5Select or enter the finishing time of the filter.

6Set the incoming call rule you want MiiTel to apply the filter.

Example #4: Callers will hear a message during Thanksgiving every year

1Set the phone number or circuit title you want MiiTel to apply the filter.

2Set the month you want MiiTel to apply the filter.

3Set the day of the month you want MiiTel to apply the filter.

4Set the incoming call rule you want MiiTel to apply the filter.

Example #5: Transfer an important phone call to a specific member

If you set the filter like the picture below, only the members in the selected group will pick up phone calls from important customers during business hours (9:00 am - 4:59 pm) on weekdays. 

1Set the phone number or circuit title you want MiiTel to apply the filter.

2Set the day of the week you want MiiTel to apply the filter.

3Select or enter the starting time of the filter.

4Select or enter the finishing time of the filter.

5Select the phone number list you've created. 

6Set the incoming call rule you want MiiTel to apply the filter.

Example #6: Play a sound if you receive a call from "No Caller ID"

Below is an example of setting the filter to play a sound if you receive a call from "No Caller ID" during the weekdays from 9:00 am to 4:59 pm.

1Set the phone number or circuit title you want MiiTel to apply the filter.

2Set the day of the week you want MiiTel to apply the filter.

3Select or enter the starting time of the filter.

4Select or enter the finishing time of the filter.

5Set the phone number list that includes "No Caller ID". (When making a phone number list, check Add "No Caller ID" to "Phone numbers".)

6Set the incoming call rule you want MiiTel to apply the filter.

Change the order of the filters

When you receive an incoming call, MiiTel will apply the filters in order, starting from the top list. If you want to apply the filters in the correct order, you will have to change the order from MiiTel Admin.

Example: Suppose you have created three filters like the image below. Incoming calls are first filtered to see if they fall within the days and times set in filter A. If filter A is applied, the incoming call rule you have set in filter A will be applied. If filter A is not applied, the call will be filtered to see if they fall within the days and times set in filter B. Like this, MiiTel applies the filters in the order displayed on the filter list.

For the above, incoming calls on Monday, Tuesday, Wednesday, Thursday, and Friday will fall under filter A and filter B, so the incoming call rules set for those filters will be applied. However, even if Monday is a national holiday, incoming calls between 9:00 am and 6:59 pm will be applied to the incoming call rules set in filter A. Therefore, you will need to change the order of the filters for national holidays so that filter C, the filter for weekends and holidays, will be applied first.

Edit filters

1. Visit https://account.miitel.jp/v1/signin and log in to MiiTel Analytics.

2. Click Open MiiTel Admin on the top right of the page.

3. Click Incoming > Incoming Call Filter
4. Click for the filter you want to edit > click Edit.

1. After you edit the filter, click Save.

Duplicate filters

1. Visit https://account.miitel.jp/v1/signin and log in to MiiTel Analytics.

2. Click Open MiiTel Admin on the top right of the page.

3. Click Incoming > Incoming Call Filter
4. Click for the filter you want to duplicate > click Duplicate.

1. Set the phone numbers you want to apply the duplicated filter, and click Save.

Delete filters

1. Visit https://account.miitel.jp/v1/signin and log in to MiiTel Analytics.

2. Click Open MiiTel Admin on the top right of the page.

3. Click Incoming > Incoming Call Filter
4. Click for the filter you want to delete > click Delete.

1. Click Delete on the confirmation screen.