Whispering can allow users to listen to calls being answered by other staff members and talk to them directly so that only they can hear you.
You can use this feature to advise users who are struggling to communicate on the phone.
Contents
Permissions or subscriptions required
- Permission to use MiiTel Phone
- Monitoring privileges
How to start whispering from the Users list
1Click Menu > Users.
2Click the user who is currently on call.
3Click Start whispering.
4The username and extension number of the user will be displayed, and you can now talk directly to the user.
(To end whispering, click End call.)
1Click Menu > Users.
2Click the user who is currently on call.
3Click Start whispering.
4The username and extension number of the user will be displayed, and you can now talk directly to the user.
5The username and extension number of the user will be displayed, and you can now talk directly to the user.
(To end whispering, click End call.)
NOTE
- The conversation made from whispering will not be included in the transcript.
- Please adjust the volume by your computer's speaker or microphone. For your information, MiiTel Phone does not have a feature that can control the volume.
- If monitoring continues for 10 minutes after the call ends, a confirmation message will appear in MiiTel Phone or the browser asking whether you wish to continue. If no action is taken on the confirmation message within 60 seconds after it appears, monitoring will automatically end.
How to switch from monitoring or group calls during the whispering
While you are whispering, you can switch to monitoring or group calls to support other members.
(This feature is available from January 5, 2023.)
- Click Whispering on the MiiTel Phone Mobile screen.
- Click the feature you would like to use.
- You can start monitoring or join a group call. (After you click the feature, the currently used feature will be shown on the screen as shown below.)