When you enable auto answer in MiiTel Phone, calls will start automatically when you receive an incoming call, without needing to click the answer button.
By eliminating the need to click the answer button for incoming calls, it improves phone-operation efficiency and prevents missed calls.
Auto answer supports only the following incoming call types:
Queueing
External calls
Auto answer is not available for extension calls, group extension calls, transferred calls, or predictive calls.
Enable Auto-answer
- Launch MiiTel Phone.
- Click Menu > Settings > Incoming call settings.
- Turn on the Enable auto-answer while status is Available toggle.
- When your status is Available, confirm that Auto-answer is displayed.
When an incoming call arrives, the answer button displays “Auto-answering in... 3”, and a three-second countdown starts. Auto answer will begin after three seconds.
Also, a beep sounds 0.5 seconds before auto answer starts to let you know it is about to begin. (The caller cannot hear it.)
NOTE
- Auto answer is enabled only when your status is Available.
- Auto answer settings are saved on your computer. If you switch to a different computer, you will need to enable Auto answer again.
- If you use multiple types of MiiTel Phone, you need to configure Auto answer settings in each MiiTel Phone.
IMPORTANT
- If you step away while your status remains Available, auto answer may start even when there is no user available to take the incoming call. When stepping away, make sure to change your status to something other than Available.