You can restrict access to call history so that only specific users can view and search it.
Access restrictions can be applied by outbound phone number (circuit name) assigned to the user, or by team.
When you enable access restriction by phone number, you can view the call history linked to the outbound phone numbers (circuit names) assigned to you, as well as the call history of calls you made or received (such as internal calls).
You will no longer be able to view any other call history.
To set access restrictions by team, see "Restrict access to call history by team."
What do I need to use this feature?
Restrict access by phone number
- Access MiiTel Admin.
- Click User > Users.
- Click the
for the target user, then click Edit.
- Under Call history browsing control > View permissions by circuit numbers, select Yours only.
- Click Save.
What is restricted
This setting restricts the following:
- Call history: Only call history you are permitted to view is displayed
- Call history list: Only call history you are permitted to view is displayed
- Full-text search: Only call history you are permitted to view is displayed
- MiiTel Phone: Only call history you are permitted to view is displayed
IMPORTANT
- Regardless of the access restriction settings, all data in the Dashboard, Contacts, and call history CSV download can be viewed and downloaded.
- Regardless of the access restriction settings, the Group call, Whispering, and Monitoring features are available.
- Regardless of the access restriction settings, if you use external integrations, all call history is synced.
- If a user with access restrictions performs an extension transfer, they can also view the call history of the transfer destination.
- You can also view the call history of other users linked to the same outbound phone number (circuit name).