Due to changes in Salesforce security requirements, we will perform an emergency system update on Monday, June 8, 2026.
Announcement: [Urgent] Impact of the Salesforce integration system update on Monday, June 8, 2026.
This page explains how to re-integrate to Salesforce with the settings as of the update release, if you were integrated with Salesforce as of 2026/6/8 at23:00 Japan time (JST) / 21:00 Indonesia time (WIB), and the integration stopped after the update release.
If you have any questions, please contact Support.
IMPORTANT
- In the reconnection procedure on this page, the Salesforce integration settings and enabled status will be restored from the backup data as of the update release time at xx:xx on Monday, June 8, 2026.
- If you changed any settings after the update release, they will revert to the Salesforce integration settings and enabled status as of the update release.
- If you were not integrated with Salesforce as of 2026/6/8 at 23:00 Japan time (JST) / 21:00 Indonesia time (WIB), you cannot perform step “7.Restore 2026/6/8 integration settings ”. Please configure Activity history integration, Video history integration, and Activity history assignee.
NOTE
Please check the following before the re-integration.
- Check whether calls/meetings after 1: 00 am on Tuesday, June 9, 2026 have been integrated to Salesforce
- If they are not integrated to Salesforce, check the Third-party integration error log to see whether any errors have occurred that did not occur before this update
- If there are any errors that did not occur before, re-integrate with Salesforce
Table of contents
- 1. Check the Salesforce Org and user to re-integrate
- 2. Remove the MiiTel from Salesforce
- 3. Check connected apps in Salesforce
- 4. Check the permissions of the Salesforce user confirmed in step 1
- 5. Re-integrate MiiTel with Salesforce
- 6. Install the connected app “MiiTel” in the integrated Salesforce Org
- 7. Restore 2026/6/8 integration settings
- 8. If you do not want to retrieve contacts
- 9. Check Third Party Integration errors
1. Check the Salesforce Org and user to re-integrate
In MiiTel Admin, check the Salesforce Org and Salesforce user to re-integrate.
- Access MiiTel Admin.
- Select the Third Party Integration > Salesforce > Basic settings tab.
-
In Authentication history at the bottom of the screen, check the Salesforce Org and User that were integrated as of 23:00 on Monday, June 8, 2026.
In the following capture, the Salesforce organization and user as of June 4, 2026 14:33:33 apply.
2. Remove the MiiTel from Salesforce
Click "Remove integration" to disconnect MiiTel from Salesforce if the integration is enabled.
3. Check connected apps in Salesforce
In Salesforce, check the status of the MiiTel application.
NOTE
- Check with a Salesforce user who has the permission to install connected apps.
- Log in to Salesforce with a Salesforce user who has the System Administrator profile.
- Click Settings > Setup at the top right of the Salesforce screen.
- In the search box at the top left of the setup screen, search for “Connected Apps OAuth Usage”, and click Connected Apps OAuth Usage from the search results.
- Check whether MiiTel appears under Connected Apps OAuth Usage, and check the action status.
4-1. If the “MiiTel” application is not listed
Perform step “4. Check the permissions of the Salesforce user confirmed in step 1” and the steps after it.
4-2. If the “MiiTel” application is listed and the application action is “Unblock”
Click Unblock to unblock it.
4-3. If the “MiiTel” application is listed and the action is “Uninstall” or “Install”
Perform step “5. Re-integrate MiiTel with Salesforce” and the steps after it.
4. Check the permissions of the Salesforce user confirmed in step 1
Check that the Salesforce user to re-integrate has the “Approve Uninstalled Connected Apps” permission.
Reference
※ Salesforce settings vary by organization. For details, check with your Salesforce administrator.
・If a permission set is assigned, click the permission set name.
・If only a profile is present, click the profile name.
NOTE
If you want to integrate MiiTel with Salesforce using a Salesforce user who does not have this permission, see Integrate MiiTel with Salesforce using a Salesforce user without the “Approve Uninstalled Connected Apps” permission.
5. Re-integrate MiiTel with Salesforce
- Access MiiTel Admin.
- Select the Third Party Integrations > Salesforce > Basic settings tab.
- Click Integrate.
- Log in to Salesforce with the Salesforce user of the organization confirmed in step 1. (If you are already logged in to Salesforce, a screen asking “Do you want to allow access?” will appear. After confirming the displayed Salesforce user, click Allow.)
- When the integration succeeds, the integrated Salesforce Org and User will be displayed.
Confirm that it is integrated with the Salesforce Org and User confirmed in step 1.
If it is integrated with a different organization or user, perform step “2. Remove the MiiTel from Salesforce” and the steps after it again.
6. Install the Connected App “MiiTel” in the integrated Salesforce Org
NOTE
- Installing the MiiTel application can be performed by any Salesforce user who has the permission to install connected apps, even if they are not the integrated Salesforce user.
- Log in to Salesforce with a Salesforce user who has the System Administrator profile.
- Click Settings > Setup at the top right of the Salesforce screen.
- In the search box at the top left of the setup screen, search for “Connected Apps OAuth Usage”, and click Connected Apps OAuth Usage from the search results.
- In the “Actions” column of the connected app MiiTel, click Install to install it. (If Uninstall is displayed, it is already installed, so no action is required.)
7. Restore 2026/6/8 integration settings
Based on the backup data as of 2026/6/8 at 23:00 Japan time (JST) / 21:00 Indonesia time (WIB), restore the Salesforce integration settings and enabled status.
IMPORTANT
Action details:
Activity history integration / Video history integration
- If "Enabled" at the time of backup, integration settings and enabled status will be restored to the previous state.
Activity history assignee
- Integration settings and enabled status will be restored from the backup and the integration will be resumed.
Notes:
- All current settings and integration status (enable or disable) will be overwritten by the backup data.
- Integrations that were "Disabled" at the time of backup will revert to a disabled state.
(Settings for Activity history integration > Salesforce integration target object > Task and Video history integration will be reset to the default values.) - "Contact" settings will not be restored.
- Access MiiTel Admin.
- Select the Third Party Integrations > Salesforce > Basic settings tab.
-
Click Restore 2026/6/8 integration settings.
IMPORTANT
- The button Restore 2026/6/8 integration settings is displayed only if you are integrated as of 2026/6/8 at 23:00 Japan time (JST) / 21:00 Indonesia time (WIB), and the integration state can be restored from the backup data.
- If Restore 2026/6/8 integration settings is not displayed, there is no backup data because it was not integrated. Configure Activity history integration, Video history integration, and Activity history assignee.
-
Click Restore.
- Click the Activity history integration, Video history integration, and Activity history assignee tabs to confirm the settings have been restored.
8. If you do not want to retrieve contacts
If you do not want to integrate the customer information managed in Salesforce with MiiTel contacts, configure the following.
- Access MiiTel Admin.
- Select the Third Party Integrations > Salesforce > Basic settings tab.
- Select the checkbox for Turn off retrieving Salesforce contact information.
- Click Save.
9. Check Third-party integration errors
After calls/meetings, check the Third-party integration error log.
If there are any errors that did not occur before, please contact Support.