You can use CSV files to update details for existing users. Bulk update is recommended to update multiple users' permission settings.
To create multiple users at once, check Create multiple new users.
Permissions or subscriptions required
- The user must have administrative privileges to create users.
Contents
Prepare a CSV file
First, you must prepare a CSV file with user details. We recommend you use the following template.
- Visit https://account.miitel.jp/v1/signin and log in to MiiTel Analytics.
- Click
Open MiiTel Admin on the top right of the page.
- Click User > User List > Update multiple users.
- Click Update multiple users.
- Select the character encoding of the CSV file.
- Click Download.
- Enter the details in the CSV file. (Use the table below as your guide for the details to be entered in each item.)
| Item name | Value | Example | Note |
|---|---|---|---|
| Login ID | ID to be used to log in to MiiTel | sato@miitel.jp |
|
| User name | Name to be displayed on the dashboard, call history, MiiTel Phone screen, etc. | Jane Smith | You can enter up to 30 characters. |
| Extension number | Enter the number to be used for the extension call. | 123 | Available numbers are from 3 to 6 digits. |
| Locale |
Enter the following number for the language the user will use. Japanese: 0 English: 1 |
0 | |
| Time zone | Enter the standard time zone number for the area where the user will be using MiiTel. (GMT+9:00) Tokyo: 0 (GMT+9:00) Jayapura: 1 (GMT+8:00) Singapore: 2 (GMT+8:00) Manilla: 3 (GMT+8:00) Makassar: 4 (GMT+7:00) Pontianak: 5 (GMT+7:00) Jakarta: 6 (GMT-5:00/-4:00) New York [EST/EDT]: 7 (GMT-6:00/-5:00) Chicago [CST/CDT]: 8 (GMT-7:00) Phoenix [MST]: 9 (GMT-7:00/-6:00) Denver [MST/MDT]: 10 (GMT-8:00/-7:00) Los Angeles [PST/PDT]: 11 (GMT-9:00/-8:00) Anchorage [AKST/AKDT]: 12 (GMT-10:00) Honolulu [HAST]: 13 |
0 | |
|
Administrative privileges |
Set whether the user will have administrative privileges for MiiTel Admin. Yes: 1 No: 0 |
0 | |
|
Monitoring privileges |
Set whether the user will have permission to use monitoring. Yes: 1 No: 0 |
0 | |
|
MiiTel Analytics Download recorded audio files |
Set whether the user can download the call history's audio file. Yes: 1 No: 0 |
0 | |
|
MiiTel Analytics Export call history as CSV |
Set whether the user can download the call history as CSV. Yes: 1 No: 0 |
0 | |
|
MiiTel Analytics Export contact data as CSV |
Set whether the user can download Contacts as CSV. Yes: 1 No: 0 |
0 | |
|
MiiTel Phone Enable |
Set whether the user can use MiiTel Phone. Yes: 1 No: 0 |
0 | |
|
MiiTel Phone Mobile Enable |
Set whether the user can use MiiTel Phone Mobile. Yes: 1 No: 0 |
0 |
|
|
MiiTel Call Center Enable |
Set whether the user can use MiiTel Call Center. Yes: 1 No: 0 |
0 | This column is only required if you have subscribed to MiiTel Call Center. |
|
MiiTel Call Center CC Administrative privileges |
Set whether the user will have administrative privileges for MiiTel Call Center. Yes: 1 No: 0 |
0 |
|
|
MiiTel Call Center Edit predictive dialer settings |
Set whether the user can use the predictive dialer. Yes: 1 No: 0 |
0 | This column is only required if you have subscribed to MiiTel Call Center. |
|
MiiTel Meetings Enable |
Set whether the user can use MiiTel Meetings. Yes: 1 No: 0 |
0 | This column is only required if you have subscribed to MiiTel Meetings. |
|
MiiTel Meetings Use bot |
Set whether the user can use MiiTel Meetings Bot. Yes: 1 No: 0 |
0 |
|
|
MiiTel Meetings Edit meeting access permission |
Set the range of meeting histories in which the user can set access restrictions. All: 0 Host only: 1 None: 2 |
1 | This column is only required if you have subscribed to MiiTel Meetings. |
|
MiiTel Meetings Create external shared link |
Set the range of meeting histories in which the user can share the URL to external members. All: 0 Host only: 1 None: 2 |
1 | This column is only required if you have subscribed to MiiTel Meetings or MiiTel RecPod. |
|
MiiTel Meetings Download files |
Set the range of meeting histories in which the user can download the histories. All: 0 Host only: 1 None: 2 |
0 | This column is only required if you have subscribed to MiiTel Meetings. |
|
MiiTel Meetings Export video history as CSV |
Set whether the user can download the meeting history as CSV. Yes: 1 No: 0 |
0 | This column is only required if you have subscribed to MiiTel Meetings or MiiTel RecPod. |
|
MiiTel RecPod Enable |
Set whether the user can use MiiTel RecPod. Yes: 1 No: 0 |
0 | This column is only required if you have subscribed to MiiTel RecPod. |
|
Salesforce AppExchange Enable |
Set whether the user can use MiiTel for Salesforce. Yes: 1 No: 0 |
０ | This column is only required if you have subscribed to MiiTel Salesforce. |
| Incoming Webhook Enable | Set whether the user can use Incoming Webhook. Yes: 1 No: 0 |
0 | This column is only required if you have subscribed to Incoming Webhook. |
Import the CSV file
Import the CSV file to update the user details.
- Visit https://account.miitel.jp/v1/signin and log in to MiiTel Analytics.
- Click
- Click User > User List > Update multiple users.
- Click Update multiple users.
- Click Select a file.
- Select the CSV file to upload.
- Click Upload.
- Click Update multiple users.
NOTE
- It may take a few minutes for the updated details to be reflected.
- Updated users can also be checked in the audit log.
- You can update up to 100 users with one CSV file.
IMPORTANT
- For more information on how to edit the details for each user, check Edit user details.
-
If the error message, "Some data cannot be added to the template. Check the guidelines for creating the CSV. Edit and reupload the CSV." is displayed, the following may be the cause of the error.
- A login ID that is already being used is entered in the "Login ID" column.
- An extension number already being used is entered in the “Extension Number” column.
- If the cause of the error is described in the message, check that part in the CSV file. Try editing the details and uploading the file again.