Using MiiTel for Salesforce, you can display the audio waveform, speech evaluation, voice evaluation, speaking rate, and transcript shown in MiiTel Analytics call history in Salesforce ToDo items. This allows you to review call history and recorded audio without leaving Salesforce.

Step 1: Install MiiTel for Salesforce

1. Go to the Salesforce AppExchange page for MiiTel for Salesforce from the URL below.
   https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3u00000QsEh0EAF
2. Click Get It Now.

1. If you are not logged in to Trailblazer.me, click Log In. Follow the instructions, and you will also log in to Salesforce.

1. Click Install in Production.

1. After you confirm the details, check I have read and agree to the terms and conditions and click Confirm and Install.

1. You will log in to the Salesforce organization where you want to install MiiTel for Salesforce.
2. Select Install for Specific Profiles....

1. Scroll down to the bottom and set Full Access to the profile in which MiiTel of Salesforce users are included.

1. Click Install.

1. Check Yes, grant access to these third-party web sites, then click Continue.

1. If Installation Complete! is displayed, click Done.

Step 2: Assign the AppExchange license to Salesforce users

Next, you will assign the MiiTel for Salesforce AppExchange license to Salesforce users. Salesforce users who have this license can see the changes to the settings made in Set MiiTel for Salesforce to Salesforce.

1. Log in to Salesforce with an admin account.
2. Click the Setup icon located at the top right of Salesforce > Setup
3. Enter Install in the search box.
4. Click Installed Packages from the search results.
5. Click Manage Licenses in MiiTel for Salesforce AppExchange.

1. Click Add Users.

1. Check the users you want to assign the MiiTel for Salesforce AppExchange license, then click Add.

1. If the user is displayed in Licensed Users, you are finished with this step.

Step 3: Set MiiTel for Salesforce to Salesforce

Next, you will set MiiTel for Salesforce to Salesforce.

1. Click the Setup icon located at the top right of Salesforce > Setup
2. Enter App Builder in the search box.
3. Click Lightning App Builder.
4. Click Edit on the Tasks record page that uses MiiTel for Salesforce.

1. Click an existing tab, then click Add tab located on the right side of the screen.

1. Click the name of the tab that has been added, then click the name of the tab that is displayed.
2. Click Custom from the list, then enter MiiTel in Custom Label.
3. Click Done.

1. Click the MiiTel tab you have just created.
2. Drag and add miitelMain that is displayed in the bottom-left.

1. Click Save, located on the top right of the screen.
2. If Activate this page make it visible to your users message is displayed, click Activate.
3. Select where the new MiiTel tab will be displayed in the Tasks record, then click Assign as.

1. Follow the steps to select apps, records, or profiles, and save the settings.
2. Click the Tasks tab and check if the new MiiTel tab is displayed in Salesforce.

Step 4: Allow MiiTel users to use Salesforce AppExchange

In MiiTel Admin, provide MiiTel users with permission to use Salesforce AppExchange.

1. Log in to MiiTel Admin.
2. Click User > User List.
3. Click    on the user you want to allow to use MiiTel for Salesforce> Edit.
4. Check Enable in Use Salesforce AppExchange.
5. Click Save.

Step 5: Configure the Language Settings

Configure the display language settings so that the names of the items shown in the MiiTel tab (and other labels) appear in the appropriate language.

1. Click Settings in the upper-right corner of the Salesforce screen.
2. Search for Translation Workbench using Quick Find in the upper-left corner of the screen.
3. Click Translation Language Settings in the search results.
4. Click Activate.

Step 6: Configure a Remote Site

Configure a remote site for the Salesforce account used for the Salesforce integration.

1. Log in to Salesforce as a Salesforce user with a system administrator profile.
2. Click Settings > Settings in the upper-right corner of the Salesforce screen.
3. Search for Remote Site Settings on the left side of the screen, then click it.
4. Set a name for Remote Site Name.
5. Enter the URL in Remote Site URL. The URL you enter depends on whether the Pod code is shown in System Information under MiiTel Admin > Home.

• If the Pod code is not shown: Enter "https://{Company ID}.miitel.jp" (Example: https://kigyoid.miitel.jp)
• If the Pod code is shown:Enter "{{https://{Company ID}.{Pod code}.miitel.com" (Example: https://kigyoid.tyo101.miitel.com)

1. Click Save.

How to uninstall MiiTel for Salesforce

1. On Salesforce, click Setup from the gear icon located in the top right corner of the screen.
2. Enter App Builder in the search box.
3. Click Lightning App Builder.
4. Click Edit on the Tasks page, which you are using MiiTel for Salesforce.
5. Click Edit.
6. Click the MiiTel tab.
7. From the tabs on the right side of the page, click X on MiiTel.

1. Click Save.
2. Enter installed packages in the search box.
3. Click Installed Packages.
4. Click Edit on the Tasks page for which you are using MiiTel for Salesforce.
5. Click Edit.
6. Next, follow the instructions in Uninstall a Managed Package to continue with the uninstallation.